In-stock items ship within 2-4 business days. Out-of-stock items ship within 7-10 business days.

Yes, we ship internationally via fully insured FedEx and DHL.
However, some countries have import restrictions that may prevent us from shipping jewelry.
Please note that we are not responsible for any taxes or duties imposed by your local authorities upon delivery, and we do not collect international duties at the time of purchase.
Before placing an order, we recommend contacting us and checking your country’s import regulations.

 All our pieces are crafted in solid 14k gold, ensuring durability and timeless elegance. We carefully select high-quality gemstones to enhance each design.

Yes, we use natural gemstones, each handpicked for its unique beauty and quality.
As a result, slight variations in color and inclusions may occur, making each piece one of a kind.

We do offer customizations on select designs. If you're interested in a bespoke piece, please contact us to discuss your vision.

To keep your jewelry in pristine condition, we recommend:

• Storing it in a soft pouch or jewelry box when not in use.
• Avoiding exposure to harsh chemicals, perfumes, or lotions.
• Cleaning it gently with a soft cloth and mild soap when needed.

Yes! Our solid 14k gold pieces are designed for everyday wear.
However, we recommend removing jewelry during activities that may cause impact or exposure to harsh elements.
Some gemstones, such as pearls and emeralds, are more delicate and require extra care to prevent scratches or damage.

We accept exchanges, credits, and refunds within 7 days of receiving your item.
The piece must be in its original condition and packaging, with no signs of wear or use.

Please contact: info@elizabethbuenaventura.com immediately to initiate your request and include the reason for the return.

Final Sale: All personalized/custom orders and discounted items are FINAL SALE and cannot be returned or exchanged.

Shipping Costs: Shipping charges will be deducted from any credits. All return shipments must be insured for the full value and sent via UPS.

Returns should be sent to:
Elizabeth Buenaventura
54 West 47th Street #5FW
New York, NY 10036

Our pieces are guaranteed for one year from the date of purchase. If a repair is needed after the warranty period, we are happy to assist you for an additional repair fee, plus shipping and handling.

We reserve the right to refuse repairs if we believe the item has been intentionally damaged or misused.

Before ordering a ring, please download our Ring Sizer Chart or visit your nearest jewelry store to have your finger professionally sized.

• One complimentary resizing is available within 60 days of purchase (excluding shipping costs).
• Some rings cannot be resized, including those that fall outside the recommended size range or designs such as eternity bands.

• Salt products (Sales products) are final sale and cannot be returned.
• Our jewelry comes with a one-year warranty. After the warranty period, repairs will be subject to an updated repair fee.